Program Manager-Member Communications-Health Plan

Now hiring Program Manager-Member Communications-Health Plan

The Program Manager has full oversight of complex, multi-year programs which implement Security, Privacy, and Preferences solutions for Presbyterian Member Communications. The Program Manager leads large, cross-functional, matrixed project teams of Presbyterian executives, as well as business, IT, consultant, and vendor subject matter experts. Depending on the size and complexity of the implementation, the Program Manager may have one or more Business, Technology, and Vendor Program(s) and/or Project Managers assigned to specific workstreams and will be responsible for the overall management of all workstreams for the full lifecycle of the implementation. The Program Manager will follow PMI Program Management guidelines for planning, executing, and monitoring programs, in alignment with Presbyterian methodology and process. The Program Manager is responsible for all aspects of the assigned new implementation, including Initiation, Planning, Execution, Monitoring

How you belong matters here.

We value our employees' differences and find strength in the diversity of our team and community.

 

At Presbyterian, it's not just what we do that matters. It's how we do it - and it starts with our incredible team. From Information Technology to Food Services and beyond, our non-clinical employees make a meaningful impact on the healthcare provided to our patients and members.

 

• Why Join Us:
• Full Time - Exempt: Yes
• Job is based Rev Hugh Cooper Admin Center
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

• Bachelor s Degree in Information Systems, Business Administration, Engineering, Healthcare, or related field required.
• Master s Degree strongly preferred.
• Must hold current Project Management Institute (PMI) certification as Project Management Professional (PMP).
• 10 or more years of specialist project/program management experience using industry-standard project management tools and techniques is required.
• 3 years directly managing large, high visibility, complex enterprise-level programs is required.
• Experience managing both business and technology projects/programs is required.
• Experience leading on-site, virtual, or mixed program/project teams, including team members in multiple geographic locations, is required.
• Healthcare project management experience is strongly preferred.
• Program Management Professional (PMP) highly desirable.

• Detailed Due Diligence Reports: Conduct detailed implementation due diligence (e.g., Service Level Agreements), coordinating with multiple Business and Operational areas, Technical Services Organization (IT), Legal and Compliance, vendors and third-party contractors, and other areas as needed to determine implementation complexity and timelines.
• Implementation Planning, Execution, and Monitoring: Develop implementation program plans, including program governance, work plans and schedules, team resourcing, budgeting, and communication plans (including issue escalation), based on contractual agreements, final scope and detailed due diligence. Provide full oversight for all aspects of the assigned implementation.
• Establish Communication Channels: Conduct implementation kick-off meetings with key contacts, establish program cadence, and review expectations. Ensure Program-level governance is appropriately aligned with Presbyterian, IT, and other executive level governance committees; provide required progress reports, dashboards, implementation SLAs, etc.
• Proactive Risk Management and Issue Resolution: Oversee program risk management and reporting, issue intake, resolution coordination, and escalation and mitigation activities to ensure implementation success and business satisfaction
• Successful Go-Live and Post Go-Live Support: Prepare transition run-book, including go-live checklists, cutover plans, and post go-live support plans to ensure a successful transition to Presbyterian Operational and IT Owners.
• Leads complex, multi-year programs which implement Presbyterian Health (Presbyterian) system installations, upgrades, and enhancements with stakeholders and program resources from Operations, IT, and vendor(s). Executives, stakeholders, and team members may be on-site, virtual, or mixed, across multiple geographic locations.
• Other duties as assigned.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness 
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift card and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian? 
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services 
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

Inclusion and Diversity 
Our culture is one of knowing and respecting our patients, members, and each other. We capture this in our Promise and CARES commitments.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

#PHP123

USD $69.72/Hr.

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.