Summary:
Coordinates the encounter or episode process for the customer/patient including registration by accurately collecting and inputting data to support claim billing, co-pay collection, financial arrangements, and coordination of services by using appropriate customer service guidelines
Type of Opportunity: Per Required Need
FTE: 0.001000
Exempt: No
Work Schedule: Varied Days and Hours
Other information:
SKILLS: Minimum 9 months of work experience in office, healthcare, or customer service environment is required. Must pass EPIC competency for Registration or Scheduling within 90 days of hire
Updated: 8/14/16
Education:
Essential:
* High School Diploma or GED
Responsibilities:
*Facilitates the customer registration process. Ensures the accurate collection of patient demographics,insurance information and verification of insurance eligibility. Collects identified patient financial obligation, arrange method of payment, or resolves account according to standard protocols.
*Answer telephones, takes complete and accurate message and relays information to appropriate party to support operational aspects of patient care. . Able to answer questions regarding hospital and departmental operations, policies and procedures.
*Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties. Responsible for responding to requests within the scope of the job to include mailing or faxing material to PHS departments and other appropriate facilities.
*Maintains and fosters effective customer relations with patients, providers and customers by listening, responding, and documenting customer phone and walk-in complaints. Attempts to appropriately resolve complaints in the moment by using key words at key times. Ability to manage conflict and appropriately request the help of a supervisor when needed.
*Enters referrals into EPIC to support patient care. Ensures accurate and timely compilation and maintenance of medical record documentation. May act as a liaison with the business office to successfully resolve billing issues and support collection of patient account balances.
* per established guidelinges.
*Willingness to participate with cross functional teams to improve office operations and customer satisfaction.
*May be responsible for opening and distributing mail.
*Attend monthly meetings.
We offer more than the standard benefits!
Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!
Learn more about our employee benefits:
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.
Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
About Our Regional Delivery System
Presbyterian's Regional Delivery System is a network of six hospitals and medical centers throughout rural New Mexico including locations in Clovis, Espanola, Ruidoso, Santa Fe, Socorro and Tucumcari. Our regional facilities are home to more than 1,600 clinical and non-clinical employees who help make Presbyterian the state's largest private employer with nearly 14,000 statewide employees. With a variety of services ranging from general surgery to pediatrics to heart and cancer care, our regional employees are proud to provide close-to-home care for their communities.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico continues to grow steadily in population and features a low cost-of living.
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.