Summary:
Responsible for managing the daily operations of the Patient Access teams to ensure all functions related to pre-registration, insurance verification, financial counseling, up-front cash collections, and denials are performed within the established quality standards. This includes timely accurate registration and billing of all patients. Responsible for developing quality, productivity, and in-process measures for areas of responsibility. Implements process improvement initiatives to ensure patient/employee satisfaction, and positive financial outcomes are met. Ensures that departmental goals and objectives are developed and met in a timely and efficient manner while maintaining quality. assurance and adhering to regulatory requirements. Schedules, assigns and supervises the work of the clerical PMG staff
Type of Opportunity: Full Time
FTE: 1.000000
Exempt: Yes
Work Schedule: Days
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Other information:
Education: Associates Degree required.
Associates degree in related field, 3 years of additional experience can be substituted in lieu of degree. Three to five years medical healthcare patient access experience with a minimum of one year of managerial experience of at least 6 employees. Excellent written and verbal business communication skills and problem solving skills. Requires detailed knowledge of patient access processes and strong management skills.
UPDATED: 10/13/21
Education:
Essential:
* Associate Degree
Responsibilities:
*Manages the daily unit operations and performance of the Patient Access. Responsible for the supervision of admitting staff, with the assistance of supervisors, to ensure that all routine departmental operations are completed in a timely, accurate and compliant manner. Manages personnel functions of the department when needed in accordance with the established hospital and departmental personnel policies
*Contributes to staff efficiency and skill improvement by consistent weekly observation, evaluation, and feedback of work through the established Stratified Processing Environment process. Identifies and addresses all staff and/or supervisor training needs as proactively as possible to enable top performance
*Directs supervisor/staff in the implementation of quality assurance procedures to: (1) systematically assess quality, and (2) provide feedback to teams to stimulate improvement
*Monitors unit productivity to identify areas of inconsistency and to optimize utilization of staff resources.
� Utilizes appropriate reporting to monitor workloads, production and inflow.
� Works with supervisor in establishing productivity standards.
� Works with supervisor in evaluating staffing requirements (both temporary and permanent) based on current volumes and productivity.
*Ensures appropriate training, coaching, and corrective action activities are completed in response to low productivity
*Tracks key Patient Access performance measures/success factors to quantify department contributions and continually assess opportunity
*Conducts formal performance evaluation and counseling for supervisors on a regular basis to provide formal guidance and feedback. Keeps a record of any verbal or written communication. Suggests action plans (as needed) for immediate correction of problems and plans follow-up meetings
*Defines clear roles and responsibilities for supervisors and staff (through verbal and written communication). Helps supervisors and staff maximize their expected contribution by developing expectations documents and detailed priority matrixes
� Monitors unit productivity to identify areas of inconsistency and to optimize utilization of staff resources.
� Utilizes appropriate reporting to monitor workloads, production and inflow.
� Works with supervisor in establishing productivity standards.
� Works with supervisor in evaluating staffing requirements (both temporary and permanent) based on current volumes and productivity.
*Ensures appropriate training, coaching, and corrective action activities are completed in response to low productivity
*Conducts formal performance evaluation and counseling for supervisors on a regular basis to provide formal guidance and feedback. Keeps a record of any verbal or written communication. Suggests action plans (as needed) for immediate correction of problems and plans follow-up meetings
*Defines clear roles and responsibilities for supervisors and staff (through verbal and written communication). Helps supervisors and staff maximize their expected contribution by developing expectations documents and detailed priority matrixes
*Provides direct report (Patient Access Director) with regular updates of results, barriers to performance and top remaining opportunities for continued improvement. Develops proposals to the Director of Patient Access regarding changes in hospital or departmental policies to improve performance, increase customer satisfaction, and ensure compliance with government regulations
� Designs and continuously refines work drivers, workflows, space utilization, and technology to be more efficient.
� Analyzes workflows to simplify, automate, and speed the process and minimize work in process.
� Identifies and prioritizes needs for additional space, workstations, equipment, and staff resources.
*Coordinates with Information Systems to ensure technology requests are prioritized and are managed to specific deadlines
*Emphasizes and promotes best practice concepts: ownership, accountability, a sense of mission, stratification, proactive follow-up, appropriate documentation, quality of work, training, teamwork, cooperation with other units, integration and standardization across units, customer service, and results
*Coordinates and supervises the timely and successful recruitment, selection and training of new staff
*Enhances and maintains own professional growth and development through participation in relevant educational programs, literature, in-service
meetings and workshops
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