Summary:
Responsible for creating accounts in the Hospital Information System. Will act as gatekeeper to validate and verify the demographic information updated into the Hospital Information System by the patient at time of service. Ensures patients medical record number is not duplicated to ensure patient safety. Provides a high level of customer service when dealing with physicians, hospital departments, patients, and their families
Type of Opportunity: Full Time
FTE: 1.000000
Exempt: No
Work Schedule: Varied Days and Hours
Other information:
High school diploma or GED. Less than one year experience in clerical office setting or in healthcare setting. One to two years customer service experience. Must be able to work cooperatively with the public as well as all levels of staff and management in the organization. Requires exceptional organizational and prioritization skills. Basic computer keyboard experience and ten key required
Education:
Essential:
* High School Diploma or GED
Responsibilities:
*Acts as information center, answers telephones, relays messages and screens visitors.
*Registers all patient types to ensure proper documentation, to include obtaining complete demographic and billing data to comply with billing and regulatory agency requirements, insurance verification and designated scope.
*Obtains signatures on all required documents.
*Checks online payors for eligibility on self pay patients
*Receive payments from patients and issues receipts, reconciles daily cash and verifies cash balances, posts and prepares receipts for deposit.
*Maintains and fosters effective public relations with patients, physicians and the public.
*Documents all activity in the Hospital Information system.
*Completes updates on patient demographic, financial, and compliance information in the Medipac system.
*Utilizes the necessary systems to proactively complete registration, and verification functions.
*Communicates with patients in a confidential professional manner using tact and diplomacy. Advises patients and their families of co-pays, deductibles, and coinsurances at time of service.
*Provides for extra coverage as needed.
*Receives constructive feedback from the Patient Access Supervisor and incorporates it into daily operations.
*In compliance with established departmental policies and procedures, objectives, quality assurance program, safety environmental, and infection control standards. Ensure compliance with HIPPA, EMTALA, and JCAHO.
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About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.
Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.