Supervisor - Patient Access

Presbyterian Healthcare is seeking a Patient Access Supervisor that will have the responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission, registration and pre-registration functions to include insurance verification for PHS. Responsible for monitoring productivity, compliance and staffing for multiple registration points

• Full Time - Exempt: Yes
• Job is based Presbyterian Kaseman Hospital
• Work hours: Varied Days and Hours

Preferred Qualifications:

• High School Diploma + 5 years of experience; with 1 year in a Supervisory capacity preferred

We’d love to welcome you to our team—apply now and help us shape brighter futures. 

• High School Diploma, prefer some college
• 5 years of experience in related field required; with 1 year in a Supervisory capacity preferred
• Critical thinking and attention to detail.
• Effectively interact with customers to understand their needs and explain data
• Microsoft Office
• Organizational Skills
• Deal with all levels of staff and management within the organization, board members, as well as the public, under highly stressful conditions.
• Communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff using strong dialogue and customer service competencies.
• Work under limited supervision, self-manage work time and projects, resolve issues with minimal assistance.
• Written communication
• Be flexible with hours, as staffing of 24/7 units may require flexibility

• Selects and assigns department staff. 

• Ensures new hires and staff are appropriate trained to perform the duties assigned. 

• Coaches staff as needed to meet quality and duties assigned. , 

• Initiates coaching, corrective action and performance improvement plans for staff for attendance, productivity and quality opportunities. 

• Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards are met and followed by staff under their leadership. 

• Reviews Patient Access operations to ensure compliance with JCAHO, CMS, EMTALA, HIPAA, and other state or federal guidelines 

• Works with Patient Access Manager in monitoring unit productivity to identify areas of inconsistency and to optimize utilization of staff resources. 

• Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes . 

• Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes. 

• Ensures units follow Situation Response Guidelines. Ensures appropriate quality standards are maintained and appropriate on-line documentation is entered for every account activity to ensure thorough communication. 

About Presbyterian Healthcare Services 

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits. 

 

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities—like challenges, webinars, and screenings—with opportunities to earn gift cards and other incentives. 

 

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. 

Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans. 

 

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. 

USD $35.29/Hr.

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.