Manager-Technical Vendor Management

Presbyterian Healthcare is hiring a Manager – Technical Vendor Management!

We are seeking an experienced IT leader to manage relationships with strategic infrastructure vendors and ensure seamless delivery of IT services. The Manager will:

• Serve as the liaison with key IT service providers (Service Desk, Infrastructure, Desktop Support, Print Services)

• Oversee vendor performance, service levels, and financial management

• Drive outcomes across a multi-sourced, hybrid IT ecosystem

• Partner with IT Governance, Contract Management, and Service Integration teams to improve end-to-end service delivery

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're a locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

• Full Time - Exempt: Yes
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

Ideal candidate:

We’re seeking a leader with proven experience in vendor and contract management, budgeting, and IT service delivery. Ideal candidates will bring:

• Strong vendor relationship management and negotiation skills

• Expertise in contract, financial, and project management

• Excellent communication, problem-solving, and analytical skills

• Ability to thrive in a fast-paced, dynamic environment

• Knowledge of IT services, technology, ITSM/ITIL, and ServiceNow

• Detail-oriented, adaptable, and committed to continuous learning

• Bachelor s degree in related technical/business area plus 4 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree.
  
  
• Other Minimum Experience:
  Strong organizational skills, with the ability to analyze processes, identify contributors, work across organizational boundaries and prioritize actions
  
  
• Ability to develop strong knowledge of the technology or service delivered by the vendor, its market, strategic plans and innovations, competitors, challenges and market trends

• Strategy and Governance Excellence
  Responsible for developing and presenting operational, financial and IT solutions to departmental and Enterprise IT governance structures. Accountable for internal and external communications (within IT, external to IT, and external to PHS).
  Collaborates with IT, operational and clinical leaders supporting departmental plans, identifying IT solutions and delivering business value
  Responsible for designing and implementing vendor management processes that are aligned with business and Enterprise IT Governance processes
  
  
• Operational Excellence
  Manage and monitors vendor and contract performance terms
  Work collaboratively with IT and business service owner to achieve business objectives
  Develop working level agreements with service owners and service providers
  Evaluate emerging SLA/OLA offering
  
  
• Workforce Engagement
  Responsible for assessing and supporting technical and operational team staffing and skills requirements, coaching and mentoring team members, setting goals and expectations with appropriate Service Owners and staff and monitoring of progress over time.
  
  
• Service Excellence
  Provides strategic vendors with the resources necessary to facilitate IT projects and management, including business requirements, process documentation, relevant materials, status updates and feedback mechanisms
  Responsible for supporting department level metrics/goals and objectives, as well as reporting service accomplishments and plans on a regular basis
  Work collaboratively and dynamically with service providers and PHS service owners
  
  
• Industry Excellence
  Responsible to develop subject matter expertise with best practices, contract and pricing models, service delivery, performance management, methodologies and processes utilized with IT service providers
  Responsible for implementing and executing compliance with all regulatory and security requirements associated with system design, implementation, and ongoing support.
  Responsible for supporting well accepted framework-based best-practices

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

USD $77.92/Hr.

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.