Patient Scheduler II - Atrisco Urgent Care

Presbyterian is seeking a Patient Scheduler II - Atrisco Urgent Care to provide exceptional patient experience for each patient case.  Accuracy in scheduling is paramount in performance.  Uses advanced visit types in a multi-disciplinary specialty.  100% validation prior authorizations/certifications/referrals are in place PRIOR to procedure.  Perform non-clinical pre-surgery patient and family education and coordinate admission paperwork when applicable.

 

• Per Required Need - Exempt: No
• Job is based at PMG - Atrisco
• Work hours: Varied Days and Hours
• Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program.

Ideal Candidate: A minimum 12 months experience in a clinical setting

Academic Preparation:
High school or equivalent
Short-term training in Medical Terminology.

Experience:
A minimum 12 months experience in a clinical setting
Proficiency in prior authorization/certification/referral process

Must pass EPIC competency for Registration at completion of Epic Clerical Training class

Abilities:
Performs appointment scheduling for patient via the telephone or in person to include testing, procedures and clinician appointments
Coordinates advanced scheduling guidelines to include surgeons, resources, proctors, etc.
Requires strong organizational skills
Must be able to function under pressure while maintaining professionalism
Working knowledge of CPT and ICD-10 coding.

Customer Service and Caring Practices:

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Round with patients waiting to insure their comfort and to inform of delays when applicable.

Encounter Components:

• Performs the patient scheduling process and validates accurate patient demographics.
• Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines)
  Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses.
• Meet 1 on 1 with patient to schedule invasive procedures in or out patient.
• Advised patient and patient families of non-clinical instruction
  Develop and maintain a positive relationship with OR personnel
  Follow OR protocols for scheduling such as utilizing assigned block time
  Schedule all pre-admit appointments and radiology. Track patient compliance by communication with patient on an on-going basis.

Financial Accountabilities:

• Refers as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center.
• Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stake holders (patient, patient representative, OR, etc) if a breakdown occurs.

Message Management:

• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.

Medical Record Components:

• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records.

Patient Relations

• Comprehend quality service connection to patient satisfaction and reimbursement.
• Participate in metric goals for telephones performance metrics, TSF and abandonment rate when applicable.
• Perform confirmation calls when applicable to include directions and instructions as required by the visit type.

About Presbyterian Healthcare Services 

Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits. 

 

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities—like challenges, webinars, and screenings—with opportunities to earn gift cards and other incentives. 

 

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. 

Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans. 

 

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. 

USD $22.56/Hr.

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.