Home Health/Hospice and Palliative Scheduling Liaison

Presbyterian is seeking a Home Health/Hospice & Palliative Scheduling Liason to navigate clinical referrals under the direction of the Patient Care Managers to coordinate Field Clinicians patient visits to meet Regulatory specifications from referring providers. Coordinates staffing/scheduling for all departments ensuring productivity levels for clinicians and Certified Nursing Assistants. Provides Daily operational duties of scheduling related to intake process/workflow. Accuracy in scheduling is paramount in performance. Ability to schedule complex referrals utilizing the Assigned Work Queues; Admissions, Routine visits, Recerts, Resumption of Care, (i.e. post hospital discharges, wounds, total Joint discharges, Nursing visits, Ancillary Services, etc.) Supports the Centralized Agency scheduling tasks for CDS & Regional Agency operations including the Hospice Face to Face Tracking, Benefit Period Tracking, Supervisory visits Reports, Hospice Notice of Elections, Daily Preparation of Hospice Geographic Team Reports.

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're locally owned and operated, which encourages supportive leadership that empowers employees. And we provide the opportunity to grow from entry-level to the most senior positions.

Why Join Us

• Full Time - Exempt: No
• Job is based at Remote Presbyterian El Camino
• Work hours: Days
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.

• High School Diploma or GED required; Associates degree preferred.
• Two (2) or more years clinical experience as a Clinical Scheduler required.
• Short-term training in Medical Terminology
• Customer service and scheduling experience.
• Advanced computer skills with Microsoft Office Platform.

Education Essential: High School Diploma or GED

 

 

• Utilization of EMR scheduling application.
• Performs the patient scheduling process and validates accurate patient demographics.
• Guide informed dialogue with patients and patient representatives regarding communication they can expect from clinicians. 
• Serves as the Liaison between the Clinical Field staff; Intake RNS, and Patient Care Managers to provide services ordered.
• Formulates complete and accurate telephone encounter messages and routes to the appropriate EMR Provider in-basket pool to support operational aspects of patient care.
• Assigned scheduling for RDS Home Health and Hospice locations as needed.
• Required to accurately manage the providers block time for visits in CDS and Regional sites.
• Develop and maintain a positive relationship state- wide agency personnel both in/outside organization.
• Follow regulatory protocols for scheduling clinicians per CMS guidelines.
  
  Administrative Duties:
• Accurately maintains afterhours/weekend pass-down
• Utilize time and attendance systems for clinician work schedules in reference to patient assignments.
• Produce various reports as required: Supervisory Visits, Geographic Team Reports
• Answers Agency Phone Queue, resolves inquiries, routes callers, and take messages as appropriate.
• Serves as preceptor, trainer, mentor/resource to new employees in CSC department. 
• Attend Huddles, staff meetings, Employee Forums, participate in PDSA meetings; development of new programs and processes. 
• Manages and is Responsible for the EMR Schedule Template for all new onboarding clinical staff.
  
  Financial Accountabilities:
• Obtains signed orders from providers to ensure timely billing so that payments are processed within regulatory parameters to perform ordered services.
• Hospice: Navigates the Conditions of Participation Regulation documentation to ensure billing accuracy for reimbursement.
  
  Quality Improvement/ Patient Safety
• Appointment reminder calls; coordinates visit confirmation & manages cancellations.
• Rescheduling-Evaluate clinician schedules and take appropriate action to ensure accuracy and efficiency per regulatory guidelines.
• Works with assigned clinicians to maximize schedule effectiveness and productivity expectations daily.
• Willingness to work in a positive manner to assist in development of new programs and processes.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

USD $23.76/Hr.

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.