Supervisor Outreach and Engagement

Presbyterian is seeking a Supervisor Outreach and Engagement!

This position is responsible for supervising the daily operations of the Population Health and Quality Performance Improvement staff, to include interventionists, program manager associates, and program managers. It will provide leadership for complex multi-departmental clinical and business programs supporting Performance Improvement initiatives, programs and regulatory compliance. Coaches, mentors and leads team to ensure accreditation and regulatory requirements are met and clinical and fiscal targets are achieved.

We're determined to take care of those working in healthcare.

Presbyterian is dedicated to improving people's lives - the lives of our patients and the lives of our coworkers. We're locally owned and operated, which encourages supportive leadership that emplowers employees. And we provide the opportunity to gorw from entry-level to the most senior positions.

Why Join Us

• Full Time - Exempt: Yes
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Weekday Schedule Monday-Friday
• Benefits: We offer a wide range of benefits including medical, wellness program, vision, dental, paid time off, retirement and more for FT employees.
• Benefits: PRN/PT (working less than a .45 FTE) employee benefits available for this position such as medical, gym memberships and an employee wellness program.

Prefer Qualifications

• Call Center Experience

• Bachelors degree in related field. 6 years of additional experience can be substituted in lieu of degree.
• 4 years of healthcare, managed care industry experience required

 

• Supervise the overall direction, coordination, implementation, and completion of clinical and quality programs aligned with the PHS Scorecard and organizational strategy.
• Direct and delegate daily operations for staff, including assigning caseloads and supporting program planning.
• Lead staffing activities including interviewing, hiring, coaching, providing performance feedback, and mentoring.
• Develop and implement Benefit, Pharmacy, and Provider Quality solutions to issues identified during member-facing activities.
• Collaborate with leadership to establish Quality and Population Health program expectations.
• Partner with Analytics Operations (AO) and data teams to design Quality program activities based on insights from Medicare Stars, HEDIS, and NCQA requirements.
• Collaborate with training teams to develop and deliver Quality and Customer Service educational opportunities for staff.
• Oversee Quality program activities aimed at improving HEDIS, Medicare Stars, and Risk Adjustment performance, consistent with PHS Scorecard expectations.
  
  

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services
Presbyterian exists to ensure the patients, members and communities we serve can achieve their best health. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

USD $49.26/Hr.

The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.